Terms of Service
Clear, transparent repair policies and customer service terms.
Last updated: September 12, 2026
Independent Third-Party Service Provider Notice
iOne Care Technology is an independent professional repair service center. We are not affiliated, endorsed, authorized, or certified by Apple Inc. or any original equipment manufacturer (OEM). All brand names, model names, and registered trademarks (such as Apple, iPhone, iPad, MacBook, iMac, iOS, macOS) belong exclusively to their respective owners and are referenced solely to describe repair capabilities, compatibility, and device models.
1. Agreement to Terms
By requesting a repair estimate, scheduling a doorstep pickup, booking a service appointment, or entrusting your device to iOne Care Technology, you agree to comply with and be bound by the terms and service conditions outlined on this page.
2. Diagnostics & Repair Approvals
- Inspection: Our certified technicians conduct an initial diagnostic review to identify hardware faults and root causes.
- Transparent Quotations: We furnish a clear price estimate and turnaround timeframe before undertaking any billable repairs.
- Customer Approval: No repair work or part replacements proceed without your verbal, written, or electronic confirmation.
3. No Warranty Policy & Handover Inspection
No Warranty Disclosure
iOne Care Technology operates on an “as-is, final” service policy. We do NOT offer or provide any warranty (expressed, implied, or statutory) on repair services, labor, or replacement components once the device is inspected, tested, and handed over to the customer.
Mandatory On-the-Spot Testing & Verification:
To ensure complete satisfaction, customers are required and encouraged to thoroughly test and verify all device functionalities in the presence of our technician or service staff at the time of collection or doorstep delivery, including:
- Display clarity, touch responsiveness, brightness, and color rendition.
- Camera operation (front and rear), flash, Face ID / Touch ID sensors.
- Battery charging, discharge, and device thermal behavior.
- Audio speakers, microphones, volume buttons, vibration, and cellular/Wi-Fi connectivity.
Once the device has been inspected, approved, and handed over to the customer, iOne Care Technology assumes no liability for any subsequent defects, physical drops, liquid intrusion, software updates, or component failures.
4. Customer Data & Backup Responsibility
Customer data privacy and integrity are treated with the highest care. However, due to the unpredictable nature of electronic and chip-level repairs (especially for water-damaged or boot-looping devices), customers are strictly advised to create a full backup (via iCloud, iTunes, or Time Machine) before handing over devices.
iOne Care Technology is not liable for data loss, corrupted memory, or operating system resets during hardware restoration.
5. Pickup, Delivery & Service Timelines
Same-day doorstep delivery and pickup are provided across Bangalore (including Indiranagar, Koramangala, Whitefield, HSR Layout, Marathahalli, BTM Layout). Stated repair turnarounds are good-faith estimates; unforeseen part availability delays or complex micro-soldering may require extended diagnostic time, which will be promptly communicated.
6. Unclaimed Devices
Devices remaining uncollected or unclaimed 60 days following formal notification of completion (via phone, SMS, or WhatsApp) may be recycled or disposed of to offset storage and diagnostic overheads, in accordance with applicable local commercial regulations.
7. Governing Law & Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes arising in connection with our services shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka.