Privacy Policy

1. Introduction

iOne Care Technology (“iOne Care”, “we”, “our”, or “us”) operates the website https://www.ionecare.in and provides professional device diagnosis, repair, and doorstep pickup services in Bangalore, Karnataka.

This Privacy Policy explains how we collect, use, process, and safeguard your personal data when you visit our website, request a repair estimate, schedule a service callback, or visit our service center. We comply with applicable Indian privacy laws, including the Digital Personal Data Protection (DPDP) Act, 2023.

2. Information We Collect

We collect only the minimum necessary information required to evaluate your repair request and deliver quality service:

• Contact Information: Full name, phone number, email address, and pickup/delivery address.
• Device Details: Device model (e.g., iPhone 13, MacBook Pro M1), issue description, serial numbers, and diagnostic history.
• Technical & Usage Data: IP address, device type, browser specifications, UTM campaign tags, and anonymous telemetry collected via Google Analytics and Microsoft Clarity.

3. How We Use Your Information

We use the information collected for genuine business and service delivery purposes:

• To provide accurate repair cost estimates and diagnostic evaluations.
• To schedule and execute doorstep pickup, technician visits, and device returns.
• To communicate repair status, order confirmations, and service invoices via phone, SMS, or WhatsApp.
• To detect and prevent spam, unauthorized inquiries, or fraudulent submissions on our contact forms.
• To analyze website performance and user experience to improve our service offerings.

4. Information Sharing & Third Parties

We never sell, rent, or trade your personal information. We only share data with trusted third-party service providers bound by strict confidentiality under the following circumstances:

• Logistics & Delivery Partners: Sharing pickup/drop-off contact info with authorized couriers and field technicians to deliver your device safely.
• Internal Lead Automation: Processing inquiries via encrypted internal webhook automation solely to notify our service desk.
• Legal Compliance: When required by competent Indian law enforcement authorities or court orders.

5. Data Security & Storage

We implement modern industry-standard security measures, including HTTPS encryption in transit, strict Content Security Policies (CSP), rate limiting against automated scraping, and access-controlled internal pipelines. While no transmission over the internet is completely infallible, we maintain strict physical, technical, and managerial safeguards to protect your personal information.

6. Your Data Rights

Under applicable data protection guidelines, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete contact records.
• Request deletion of your contact records once your service order and statutory tax retention periods have concluded.
• Opt out of non-essential promotional communications at any time.